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If other Netflix devices have similar connection problems, the problem could be with the Netflix account, the Local Area Network (LAN) or the Netflix service.

If other Netflix devices can connect with no problem, click here to troubleshoot the TV’s internet connection.

Check to see if any other Netflix capable devices (computer, smart phone, tablet, etc.) can connect to the service.

If your router is set up to use various IP addresses or you are using a proxy server, your Netflix account will not work. Please note that Netflix has changed their policies to no longer allow their users to use Proxy servers, VPN or IP Ghosting. Check from the TV’s physical location to get an accurate internet bandwidth available to the TV.

You can test your current internet connection by using from a mobile device to check the connection to Netflix servers.

It is a good idea to disconnect the devices you are not using to allow for additional bandwidth.

Other devices connected to the internet using the same network share and may reduce your available bandwidth.

4K requires a stable connection with 25 or more mbps.

An Internet subscription account with a consistent 1.5mbps of bandwidth for standard definition and 5mbps for HD.

If the application is running the background of a phone or tablet, you will not be able to watch Netflix on your TV.

The basic Netflix account only allows one device connected at a time.

Netflix streaming account is limited in the number of devices that can be connected at the same time.

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To check this, simply log into your Netflix account on your PC or phone and make sure that nothing is wrong with your account. Sometimes Netflix will disable their application from certain products without letting their customers know.If your Netflix is not working or displaying a blank screen when trying to connect, first check the following to ensure everything is set up correctly: At the support page, click ‘Service Request’ a drop down will appear.Service Request (click here if your unit is still within the 1 year manufacture warranty).

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To find a servicer in your area, select the product type, the radius you want to search, your zip code, and then press submit.

Service Locator (click here if your unit is out of warranty).

Please click one of the following links below to have a servicer come to your location. If you’ve confirmed all the steps above are correct, your unit may require service.

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Press the menu button on the TV or remote to see if the menu appears on the screen.

If the power indicator is on, but there is no picture, this could be a signal issue.

The power indicator light is on (this is located at the bottom middle of the TV).

Even if the cable is just a little bit loose will cause a loss of power.

Sometimes when moving the TV the power cord can become loose.

The power cord is firmly connected into the TV and the wall outlet.

You can try using a different outlet or extension cord to confirm, or plug the TV into another outlet where another device is working.

Make sure that the TV is plugged into a working outlet.

If your TV will not power on, check the following: